Adapting to the New Conscious Consumer

Expectations of online retailers and brands to tackle the issues associated with waste are high, how can you adapt to these expectations and take consumers on your sustainability journey?

PFS and LiveArea surveyed 2,500 consumers from the UK, Ireland and France about their current shopping habits and environmental and ethical expectations from online retailers and brands.

Get answers and explore the new ‘conscious consumer’ with PFS and LiveArea's research findings in our latest white paper.



72% of consumers plan to continue with their changed shopping habits following the pandemic


PFS is the leading BPO provider for brand-centric omnichannel operations.

Drawing upon 20+ years of experience and innovation in both the DTC and B2B channels, we bring together technologies, systems and people to create exceptional customer experiences that drive revenue and maximise the impact of your brand.

Whatever your industry or target market, our team is ready to offer their recommendations as brand cultivation experts and develop a solution that scales perfectly with your long-term growth plan.

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