Post-Peak 2020

Peak season 2020 was one for the record books. With the sudden shift to eCommerce in response to the COVID-19 pandemic, retailers across industries experienced unprecedented online demand all year.

Download the report today for the lessons learned that can help you prepare for a successful 2021 peak season.

Key takeaways

  • Retail is now digital-first  
  • Omnichannel capabilities are critical for brick-and-mortar retailers 
  • The supply chain needs to support multiple delivery options  
  • Retailers should let customers drive delivery options 
  • Technology and operations must be aligned 
  • Outsourcing digital operations is a viable and often preferred option 

"67% of retailers who saw an increase in sales invested in BOPIS capabilities."


PFS is the leading BPO provider for brand-centric omnichannel operations.

Drawing upon 20+ years of experience and innovation in both the DTC and B2B channels, we bring together technologies, systems and people to create exceptional customer experiences that drive revenue and maximise the impact of your brand.

Whatever your industry or target market, our team is ready to offer their recommendations as brand cultivation experts and develop a solution that scales perfectly with your long-term growth plan.

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