How retailers can maintain consumer loyalty in an omnichannel world

Miss shopping on the high street? 80% of consumers do. Learn what they've been missing from the physical experience, and how online brands can reconnect.

Our consumer research reveals:

  • The future of retail as predicted by consumers after the year in isolation
  • The tangible shopping experiences consumers have missed this past year
  • General differences across pandemic attitudes and behaviours
  • Omnichannel fulfilment strategies to support branded online presence and store reopening, and much more!

88% of UK consumers have identified at least one fulfilment obstacle that has reduced brand loyalty.


PFS is the leading BPO provider for brand-centric omnichannel operations.

Drawing upon 20+ years of experience and innovation in both the DTC and B2B channels, we bring together technologies, systems and people to create exceptional customer experiences that drive revenue and maximise the impact of your brand.

Whatever your industry or target market, our team is ready to offer their recommendations as brand cultivation experts and develop a solution that scales perfectly with your long-term growth plan.

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