- REPORT -
EXPECTATION VS. REALITY
Is sustainability sustainable?
Our consumer and retailer research report reveals and compares the attitudes and expectations of consumers with the actions and aspirations of brands when it comes to sustainable practices. Download now!
55%
of consumers still base their purchasing decisions on convenience and cost over sustainability and concern for their impact on the environment
- 59% of retailers say the added expense of multiple delivery and packaging options is the main reason they don’t offer more sustainable delivery and packaging options
- 55% of consumers base their purchasing decisions on convenience and cost over sustainability and concern for their impact on the environment
- 60% of retailers believe most of their customers have never considered the environmental impact of online order returns
- 54% of consumers would support and shop with brands committed to carbon-reducing delivery options, even if the delivery timescale is longer
PFS is the leading BPO provider for brand-centric omnichannel operations.
Drawing upon 20+ years of experience and innovation in both the DTC and B2B channels, we bring together technologies, systems and people to create exceptional customer experiences that drive revenue and maximize the impact of your brand.
Whatever your industry or target market, our team is ready to offer their recommendations as brand cultivation experts and develop a solution that scales perfectly with your long-term growth plan.